Frequently Asked Questions

1. What is Shopping2b.com?
Livalet is your trusted online destination for trendy, practical, and high-quality pet products across the United States. We offer carefully selected essentials designed to improve comfort, safety, and everyday life for your pets.

2. Where are your fulfillment centers located?
All orders are processed and shipped from our U.S. fulfillment center in
City of Industry, California, ensuring fast and reliable delivery nationwide.

3. Where do you ship?
We currently ship within the United States only. We hope to expand internationally in the future.

4. Are your products safe for pets?
Yes. Our products are selected with safety and comfort in mind. We prioritize pet-friendly materials, durability, and practical designs suitable for everyday use.

5. What packaging do you use?
We aim to reduce environmental impact by using recyclable or eco-friendly packaging whenever possible.

6. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package in real time.

7. How long does shipping take?
Order Cut-Off Time: 5:00 PM (Eastern Time)
Handling Time: 1–3 business days
Transit Time: 7–12 business days
Shipping Cost: $4.99 Standard Shipping

We partner with trusted carriers such as United States Postal Service, FedEx, and United Parcel Service to ensure reliable delivery.

8. Do you accept returns?
Yes. We offer a 30-Day Return Policy on most unused items. Please visit our Returns & Refund Policy page for full details and instructions.

9. How can I contact your team?
📧 Email: support@shopping2b.com.
📞 Phone: +1 (315) 202-9675

Head Office
300 Cadman Plaza West
Brooklyn, NY 11201

Warehouse & Fulfillment Center
17300 Railroad Street, Unit D
City of Industry, California 91748

You can also use the Contact Us form on our website. We typically respond within 24 hours.